Chit-Chat Forum

Hi all -
I know it has been frustrating for all of you waiting on new games and new features and your frustration has not gone unnoticed.
While the following will not please everyone, it is putting our cards on the table and letting you know why things are not progressing as quickly as many of you would like.
BFG is a business and as such we need to have revenue to sustain our engineering efforts. We have struggled to balance the elements of what makes Big Sea Games special with the need for revenue to fund this project for the long term. As such we have redeployed most of the Big Sea Games engineering staff to another project while we evaluate our options.
When we know where we are taking this service we will announce those plans.

Prior to being able to communicate a formal plan, here is what you should expect:
- A good community of people to play games and interact with
- Great customer service
- A stable site to play the games your currently love
- Some fun upcoming events and promotions (watch for news from Draddog about this in the coming days)
- Opening up the registration process to users on the wait list (coming soon)

Here is what is unlikely until we have more concrete plans:
- New games or new features. These require significant engineering, testing, and technical support.

I apologize for not communicating this sooner, but our intention was not to keep you in the dark, it was simply that we did not (and still do not) know our exact road map for evolving this service.

This is not a trivial problem to solve as the team required to build, evolve and support this service and deploy new games is measured in the dozens, and they need to be supported by a sound business model to sustain this service long term.

Sincerely,

Paul Thelen
Founder
Big Fish Games

This message was edited 4 times. Last update was at 02/05/2010 09:06:53

Hi Paul,

Thank you so much for giving us an explanation. I enjoy the games very much and the Community room.

I will be here awaiting the upcoming changes regardless of how long they are in coming.

Thanks again,
Fun2pla2002

Hi Paul,,
thank you for coming forward and letting us know what going on.I enjoy playing the games and enjoy the forums talking with all my friends on here.Im in for the long haul so will be waiting to see the changes.thank you again and have a great day.
thanks larad

Hi Paul;
Thank you for giving us an explanation on whats going on.I Enjoy the games n forums alot.

As fun2pla explained....I to will be awaiting for changes regardless how long things will take.We know things cant be easy,but yes we still are human an get frustrated.Im not leaving...going to continue with my Old & new friends & family members and enjoy what we have.

Thanks again
Gwenohh

I also will be waiting no matter how long it takes I am just glad to have games to play. I'm behind you 100%.




Thanks

thanks for the info...

Thanks Paul

This is a great site and I am an addict. Thank you for giving it to us. As I have said all along; bills must be paid first. I need BFG N BSG Annon. Keeping everyone informed makes a big difference,please continue to do so and I think it will help.

Thanks picman050967 for an explanation

also thanks Draddog for info...on events

Thank you Paul and Draddog , I would be lost if not for your fun site and I thank you again for that , your site gives myself and others a chance to " get away from it all " and meet new friends and that is worth standing by our Big Sea Team .

Thank you both for sharing this info... It is great to know that there is still plans to continue.

well thanks Mr Thelen, for getting back to us on the subject of "when". i figured that's what it was.

Lot's of bad karma came your way when you first launched the site.

you can't have your cake and eat too can ya.

were all are keeping our fingers crossed, that bigsea continues to become a bigger success.

and that all the hard work from the employees of big sea & all the feed back that you have received from us will not go in vain.

we are looking forward to make this the best gaming site in the world. and i am and i know others are proud to be part of it.

thank you for responding back so quickly. Pan

Thank you both for the information.

This message was edited 1 time. Last update was at 02/05/2010 12:33:07

Thank you for the info. I appreciate the hard work you have done and are doing and am looking forward to seeing what happens next

Thanks picman and draddog for the formal explanation and info. Glad you recognize/acknowledge we are frustrated, but also good to know what's going on behind the scenes...(even if it's not what we necessary 'want' to hear). Here's hoping you get things sorted out quickly and we can get back on track with BSG.

BTW, congrats on your first post here picman...don't be a stranger...BTW, hope you have given Drad a big raise this year for having to be the middleman for all this...

This message was edited 1 time. Last update was at 02/04/2010 20:43:34

any chance of getting the suspicious icon working over here?

This message was edited 1 time. Last update was at 02/04/2010 20:44:24

Thank you for letting us know what's been going on. I still enjoy myself here with both the games and the forum. I'll be here waiting as long as it takes

At last a fuller explanation - the lack of this has been the cause of much of the frustration - THANK YOU

Could one of you please expand a little on one of Paul's comments - does

"Here is what is unlikely until we have more concrete plans:
- New games or new features. These require significant engineering, testing, and technical support. "

mean that there will be no fixes to the known faults and that the rest of the games on the August list are now put on hold?

Thank you for letting us know the reasoning behind all the madness. like everyone has said, even though it not necessarily what we WANT to hear, at least now we can have some expectations. I still miss my favorite games that were on the "list to come' haha, but I suppose I can survive without them for a while longer. I've made it this long after all! Thank you all for everything that you do and I hope everything can get sorted out soon! I am sure you will have much more support now that we gamers have a more concrete explanation!